Patient information
IN AN
EMERGENCY
CALL “000"
Open 6 days a week
Monday to Friday 9am - 5pm
Saturday: 9am - 1pm
Sunday: Closed
Patient information
Results follow up:
If your GP orders blood, radiology or other tests during your consultation, they will usually tell you how long you can expect it to take for the test results to be received by our practice, which will vary depending on the type of tests ordered.
As a general guide:
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most radiology reports (such as an x-ray, ultrasound, CT and MRI) and ECG reports are sent to us within 48 hours;
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most blood test results are sent to us within 48 hours, however, some tests may take up to fourteen days;
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urine test results are usually sent to us within three working days;
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faeces test results are usually sent to us within five working days;
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fungal analysis results usually take one week for a preliminary result and four weeks for the final result.
Walk-ins and Home visits
WALK-INS
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Our clinic can service walk-ins depending on the GP’s discretion and availability. Priority will be given to those patients with a dedicated appointment time, thank you for your understanding.
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HOME VISITS
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Home visits can be arranged on a case-by-case basis for regular patients who are unable to come to the clinic due to the severity of their illness or lack of mobility. This depends on the availability of our doctors. Home visits are at the GP’s discretion and are charged a fee which can have significant out-of-pocket costs. Please be aware that home visits are not for emergencies and if you have a medical emergency then phone 000 or present to the nearest hospital.
Communication Policy
Receiving and Returning Phone Calls
For general inquiries, our reception staff is ready to assist you with the best possible service and information. If your matter is urgent, please notify us so it can be addressed promptly.
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If you need to speak with your doctor and call the Clinic, you may be asked to leave a contact number. For urgent matters, your doctor or the practice nurse will take your call immediately.
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Please note that in many cases, the doctor or nurse may not be able to provide advice over the phone. Chirnside Park Family Clinic prioritizes the accuracy of medical advice and encourages patients to visit the clinic in person whenever possible.
Email Correspondence
Due to the Privacy Act and Accreditation Standards, we cannot send medical records, results, referrals, etc., via email as they are not encrypted and email servers may be located outside Australia. For urgent or emergencies, please call the clinic at (03) 9726 6290 and our receptionists will assist you.
Results and Correspondence
Feel free to call us to check if your test results or other clinical correspondence have been received. Please allow 3 to 5 days for routine test results unless marked urgent by your doctor. A follow-up appointment will be needed to discuss abnormal results or certain types of clinical correspondence. Once your doctor has reviewed your results you will be contacted by text message, phone or letter.
Reminder Recalls
To support preventative health assessments and educate patients about necessary tests as recommended by the Royal Australian College of General Practitioners (RACGP), your doctor may include reminders in your medical record. Our practice nurse will contact you to discuss these appointments. If you change your telephone number or address, or if you prefer not to receive these reminders, please inform our practice nurse.
Patient Feedback
Our practice respects your right to provide feedback confidentially. Suggestions to improve our services are welcome, and we encourage you to complete a suggestions or complaints form available at the front desk. If matters remain unresolved, patients can escalate complaints to the Health Complaints Commissioner at 1300 582 113.
Patient Survey
To help us improve our services, we kindly ask our patients to complete a brief survey. Your insights are important to us and will guide us in enhancing your experience at our clinic. Please take a moment to fill out the survey through the link: Patient Survey
SERVICES WE OFFER
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Children’s immunisation
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Travel Vaccinations
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Chronic Disease management
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Health Assessments and Care Planning
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Iron Infusion
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Onsite minor procedures
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Workcover and TAC
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Aboriginal and Torres Strait Islanders’ health
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Family medicine
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Women's and Men’s Health
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Skin Cancer checks and treatment
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Referral to psychologists and Mental Health Care Plans
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Referrals to specialists and/or Allied Health providers
General Informations
CONSULTATION HOURS
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Monday: 09:00am – 05:00pm
Tuesday: 09:00am – 05:00pm
Wednesday: 09:00am – 05:00pm
Thursday: 09:00am – 05:00pm
Friday: 09:00am – 05:00pm
CAR PARK
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On-street parking is available.
Limited free car parking is available on-site
ACCESS
We are located off Kimberley Drive outside Chirnside Park Shopping Centre
AFTER HOURS AND EMERGENCY CARE
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If you require a doctor outside of our operating hours, you can call National Home Doctor Service on 137 425 (13 SICK). If there is an emergency, please call 000.
APPOINTMENTS
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Appointments can be made via telephone or online through our website. Emergencies will always be given priority. If experiencing an emergency, please ensure you give all details to our reception staff, so we can ensure we get you in as soon as possible.
Longer consultations are available, please advise the reception staff if you require extra time.
APPOINTMENT TYPES
Standard Consult
These are 10-minute appointments with a GP. They are suitable for most acute medical problems and are best suited to one main issue. Often one or two small other items can be included, such as a repeat script or blood pressure check.
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Long consult
These are 20-minute appointments with a GP, which allows for the care of more complex concerns or when you have a list. If you have a few things you want to discuss, or if you are wanting a check-up and have not seen a doctor for some time, this appointment type may be the most suitable for you.
Skin Check
These are 20-minute appointments with a GP for a ‘top-to-toe’ check of your skin. These checks are often recommended for people who have already had skin cancers removed, a family history of melanomas, or have multiple spots that they are concerned about.
Cervical Screening Test (Pap)
Staying up to date with your Cervical Screening Tests is one of the best ways to avoid cervical cancer. You can book these checks with one of our doctors via telephone or through our website.​
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Mental Health Care Plan
These are 20-minute appointments with a GP which includes time completing an assessment and then developing a plan for your mental health. This plan can then be used to refer you to Medicare subsidised visits to psychology services (you can receive up to 6 visits from the initial plan). These plans cannot be completed in a Standard 10-minute consultation.
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Mental Health Care Plan Review
If you have already completed a Mental Health Care Plan with us, there may be times you need it updated in a ‘Review’. These are 20-minute consults with a GP to make sure the plan still meets your needs and can be used to access more psychology service visits, up to a maximum of 10 per calendar year.
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We offer telehealth consultations. Please call (03) 9726 6290 for more information
FEES AND BILLING ARRANGEMENTS
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We are a bulk bill medical practice, if you do not hold a valid Medicare card then a private fee will be charged.
Emergency and After-hours care
In an emergency, call TRIPLE ZERO (000). Dial 106 if you have a hearing or speech impairment
If you or someone you know is experiencing a mental health crisis, call Triple Zero (000) or Lifeline on 13 11 14.
If you need help for a medical issue outside of our opening hours, there are after-hours healthcare options that don’t involve a trip to the hospital emergency department. These options include telephone helplines, pharmacies, after-hour doctor and medical clinics or a doctor visiting you at home.
After-hours health services are services that are available to you when our clinic is closed. However, they are not a hospital emergency department. They can manage problems that don’t need the emergency department but can’t wait for a GP to be available. You can find health services near you using the healthdirect Service Finder. You can also call health direct on 1800 022 222 to speak to a nurse for advice about which service is right for you.
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Other after-hours services:
Box Hill Hospital (24Hrs) (03) 9895 3333
Nurse on call (24hrs) 1300 6060 24
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Privacy Policy
Your privacy is important to Chirnside Park Family Clinic and its subsidiaries and branded products (referred to as 'we' and 'us' in this privacy statement). This privacy statement provides information about the personal data we collect, and how we use that personal information.
Personal information collection
We may collect and use the following kinds of personal information:
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• information about your use of this website;
• information that you provide for the purpose of registering with the website (including your name and contact details);
• information about transactions carried out over this website (including information we collect to enable us to send you electronic copies of annual reports, shareholder notices and dividend statements);
• information that you provide for the purpose of subscribing to the website services (including sending you our newsletter); and
• any other information that you send to us.
Using personal information
We may use your personal information to:
• administer this website;
• enable your access to and use of the website services;
• send you statements and invoices;
• collect payments from you; and
• send you marketing communications.
Where we disclose your personal information to our agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
Securing of your data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers.
Updating this statement
We may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
Emails
When patients contact our clinic via email, we would like to advise you that any communication via email is not monitored on a regular basis and any health related information should be discussed directly with the practice via the phone.
General emails do not use secure encryption. This makes it very possible for your emails to be read by a third party. We strongly recommend you do not use emails to send through to us your private and confidential information.
If you have any questions about this privacy policy or Chirnside Park Family Clinic treatment of your personal information, please write to us:
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• by email to admin@cpfamilyclinic.com.au